H2OKitty Fountain Mat

That's the most common worry. Many cats get there within the first week; some take a few weeks. If your cat is showing no interest at all, reach out to our support team or read our e-guide for more help (if your set didn't include it, we'll send it free). Put the fountain where the water bowl usually sits, keep the old bowl right beside it, and let your cat explore. If it still isn't working, our 365-Day Guarantee has you covered.

Every 2 weeks. A 4-pack lasts about 8 weeks. You can buy filters any time or add our optional filter plan, which sends a 4-pack every 8 weeks for $13.95 per 4-pack with free shipping (two 4-packs for Two Floors sets). Cancel any time. See our Filter Plan Terms.

Empty it, take it apart and wash the parts with warm soapy water (and the cleaning kit, if your set has one), then rinse and refit the filter. Follow the instructions in the box.

No. H2OKitty is for everyday drinking water, not veterinary treatment. If your cat stops drinking, strains to pee or seems unwell, please talk to your vet.

Try it for up to 365 days. If it isn't right for you or your cat, email us, send the fountain back (you pay return shipping) and we'll refund what you paid for it. You can keep the filters, kit, mat and guide. See our Refund Policy.

Yes, a limited warranty: 3 years on the Starter set and 5 years on the Best Value and Two Floors sets, against defects in materials and workmanship. If a defect stops the pump or fountain working, we'll send a free replacement. See our Refund Policy for the full terms.

If your home has two floors or more than one cat, a second fountain means a fresh drink is never far away. The Two Floors set includes two of everything.

Orders ship within 1 to 3 business days with tracking, and delivery to the US usually takes 8 to 15 business days after it ships. Shipping is free. See our Shipping Policy.