Shipping policy
Last updated: 17 October 2026
Where we ship
We currently ship to the United States.
Shipping costs
- Free tracked shipping on every order.
- Filter plan deliveries always ship free.
Processing time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). You'll get an email when your order ships.
Delivery time
Your order ships from our international fulfilment partner. Estimated delivery to the US is 8 to 15 business days after dispatch. Delivery times are estimates; carrier or customs delays can occasionally add a few days. If we expect your order to be significantly delayed, we'll email you with a new estimate and you can choose to cancel for a full refund.
Tracking
Every order is tracked. Your tracking number is in your shipping confirmation email. Tracking can take up to 48 hours to update after dispatch.
Duties and taxes
Prices include US import duties, so there's nothing extra to pay when your order arrives. Any applicable sales tax is shown at checkout.
Filter plan
Filter plan deliveries ship automatically every 8 weeks, always with free tracked shipping. See our Filter Plan Terms to skip, pause or cancel.
Late, lost or damaged orders
- Late or lost: if your order hasn't arrived within 10 business days after the estimated delivery window, email us and we'll investigate with the carrier. If it's lost, we'll resend it or refund you in full.
- Damaged or wrong items: email us within 7 days of delivery with your order number and a photo, and we'll send a free replacement or refund you. See our Refund Policy.
- Address: please double-check your shipping address at checkout. If an order is sent to an incorrect address you gave us, we'll do our best to help, but we can't guarantee a free resend.
Contact
Email: hello@h2okitty.com
Hyde Digital Ltd, trading as H2OKitty, 167-169 Great Portland Street, London W1W 5PF, United Kingdom